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Leading Supply Chain Services Firm Reengineers After-Sales Experience
When a leading U.S. supply-chain services provider began rapidly scaling to serve Fortune 500 clients, its after-sales systems fell behind. A legacy CRM and aging on-prem Microsoft Business Intelligence (MSBI) setup forced support agents to work blind—no real-time case updates, slow onboarding, and delayed decisions. Growth plans and a pending acquisition made the bottlenecks even more dangerous.
That’s when the company partnered with CloudMoyo to rebuild its post-sales engine. By migrating to Azure, integrating deeply with Salesforce and Five9 for real-time case handling, and unlocking self-service BI reporting, they transformed operations from sluggish to swift. Customer onboarding happened in parallel. Executives gained live visibility. Agents worked with up-to-the-minute data instead of snapshots.
The cost of slow insight was no longer theoretical. McKinsey research shows that organizations that lag in turning data into insights can miss out on 5–6% in productivity and growth gains—a gap this company could not afford while scaling enterprise-grade services.
With CloudMoyo’s help, this supply-chain firm gained the speed, resilience, and data clarity needed to support enterprise-scale growth and deliver a modern post-sales experience.
Download the full case study to see how the transformation unlocked enterprise-level scalability >>>
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- March 21, 2025
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Leading Supply Chain Services Firm Reengineers After-Sales Experience
When a leading U.S. supply-chain services provider began rapidly scaling to serve Fortune 500 clients, its after-sales systems fell behind. A legacy CRM and aging on-prem Microsoft Business Intelligence (MSBI) setup forced support agents to work blind—no real-time case updates, slow onboarding, and delayed decisions. Growth plans and a pending acquisition made the bottlenecks even […]
Leading Tax Advisory Firm Navigates Sales Performance with Power BI
For a leading U.S. tax advisory firm, success happens in a narrow window—just 115 days that deliver most of the annual revenue. During this intense season, sales and marketing teams must move fast, spot performance dips early, and trigger promotions with precision. Any lag in insight can mean lost opportunity. As the firm scaled to […]
Terracon Establishes Readiness for Advanced Analytics and AI/ML Applications
For Terracon, one of the largest architecture, engineering, and construction (AEC) firms in the US, growth brought both opportunity and complexity. As their business expanded across regions and service lines, their data grew alongside it. Unfortunately, it was scattered across multiple systems, disconnected from one another, and difficult to analyze. Teams spent more time searching […]
Demystifying Contract Lifecycle Management in APAC
Contract lifecycle management (CLM) in the APAC region is still in its early stages, especially when compared to North America. Yet, its growth is accelerating at an incredible pace. Many leaders are now asking the same questions like, “Is CLM really just a tool for legal teams, or is it becoming a critical driver of […]
Global AEC Firm Predicts Soil Type Using AI/ML
For one leading AEC firm, the first challenge in any construction project lays beneath the surface, literally. Before they can even decide whether a construction opportunity is worth pursuing, they need to understand the soil type. But doing so requires expensive and time-consuming manual testing like borehole testing, with results that aren’t always reliable—as this […]
What is Contract Lifecycle Management in the AI Era? A Complete Guide for Modern Enterprises
Contracts shape every business decision, from deals with suppliers and customers to regulatory obligations and strategic partnerships, but here’s the challenge: most organizations still manage them the old-fashioned way. Scattered across emails, spreadsheets, or local drives, these contracts often sit buried until someone needs them. At first, it might seem manageable. But over time, the […]
AEC Firm Transitions Data Ecosystem to Microsoft Fabric
A leading AEC firm in the United States—recognized for its work in infrastructure planning, design, and sustainable community development—manages a wide portfolio of long-term, data-intensive projects. Each project generates large volumes of financial, operational, and workforce data critical for tracking timelines, budgets, and performance. Over time, this data accumulated across multiple projects and systems, including […]
Microsoft Fabric Demystified: What Enterprises Need to Know
Estimates by Statista say that 402.74 million terabytes of data are created each day, meaning both everyday people and businesses are generating more data than ever before. And while the average person may not need to turn their data into meaningful insights, enterprises do. Disconnected systems, duplicated information, and a patchwork of data analysis tools […]
How AI Helped a Fortune 500 Company Unlock Contract Intelligence
Managing thousands of contracts across departments like finance, procurement, and compliance is no small feat for a Fortune 500 logistics leader. Yet behind the scale was a fragmented system, agreements scattered across local drives, and reliance on third-party paper contracts. Many of the contracts this company handled carried clauses that needed to be carefully monitored, […]
Are You Contract Lifecycle Management Ready?
Picture this: your organization finally invests in a Contract Lifecycle Management (CLM) platform. The decision feels like a big win. But a few months later, things don’t look quite as expected. Workflows are still unclear, employees are frustrated, and contracts remain buried in email threads. So, what went wrong? The answer often comes down to […]
Contract Lifecycle Management Success Starts with Readiness
Managing 40,000 contracts on average is no small feat, especially when each agreement ties directly to supplier relationships, compliance obligations, and deal velocity. In fact, research shows that the average business loses nearly 9% of its value annually due to poor contract management. For one Fortune 500 food and beverage leader, contracts were the backbone of a $60B […]
The AI-Driven Path to Scalable Impact
Companies are rapidly embracing AI for business growth and development across all functions. According to a report by Forbes, 72% of businesses have adopted AI for at least one business function. Yet, one critical aspect in the AI conversation is often overlooked: the environmental impact of widespread AI adoption. As AI transforms operations at scale, […]









