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- Customer success story
Leading Supply Chain Services Firm Reengineers After-Sales Experience
When a leading U.S. supply-chain services provider began rapidly scaling to serve Fortune 500 clients, its after-sales systems fell behind. A legacy CRM and aging on-prem Microsoft Business Intelligence (MSBI) setup forced support agents to work blind—no real-time case updates, slow onboarding, and delayed decisions. Growth plans and a pending acquisition made the bottlenecks even more dangerous.
That’s when the company partnered with CloudMoyo to rebuild its post-sales engine. By migrating to Azure, integrating deeply with Salesforce and Five9 for real-time case handling, and unlocking self-service BI reporting, they transformed operations from sluggish to swift. Customer onboarding happened in parallel. Executives gained live visibility. Agents worked with up-to-the-minute data instead of snapshots.
The cost of slow insight was no longer theoretical. McKinsey research shows that organizations that lag in turning data into insights can miss out on 5–6% in productivity and growth gains—a gap this company could not afford while scaling enterprise-grade services.
With CloudMoyo’s help, this supply-chain firm gained the speed, resilience, and data clarity needed to support enterprise-scale growth and deliver a modern post-sales experience.
Download the full case study to see how the transformation unlocked enterprise-level scalability >>>
- Videos
- March 21, 2025
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Semiconductor Manufacturer Migrates Legacy Contracts with Generative AI
Did you know suboptimal contract fulfillment can reduce your revenues by up to 9%? Contracts lie at the center of your business processes – from vendor management to compliance regulations to service terms and conditions. To stay competitive in this technology-driven world, organizations need to modernize their legacy contract management system. Manual processes are time-consuming […]
From Contract Management Implementation to Optimization
So, you’ve got a contract lifecycle management (CLM) platform, it’s been implemented, and your contracts are being stored in an electronic repository. It’s a huge improvement from manual contract management in other platforms. But how do you unlock the full potential of your CLM platform? An Ideal Contract Lifecycle Management System When you’re first looking […]
Take Control of Contracts, Propel Growth
Contracts are the backbone of your supply chain, impacting both buy-side and sell-side operations. Poor contract management can cost companies up to 9% of their bottom line, leading to inefficiencies, missed milestones, and limited visibility into obligations. With scattered contracts and outdated processes, businesses struggle to manage supply chains effectively. Despite advancements in generative AI, […]
Optimizing Contract Process for CPG & Distribution
According to World Commerce & Contracting, contract mismanagement causes the retail and consumer goods sector to lose 2-4% of revenue annually. From managing vendors, distributors, and retailers across multiple geographies to navigating changing regulations and market dependencies, businesses in this sector face several challenges—all while operating on razor-thin margins. By improving compliance, streamlining workflows, and […]
Contract Lifecycle Management for a Food & Beverage Leader
Communities connect over food and beverage, whether it’s a quick picnic lunch from the grocery store or eating at a fine dining restaurant. This industry, valued at $2.00bn in 2022, moves relentlessly with companies developing and innovating with the latest technology. However, this leads to contracts – small and large – that affect companies from […]
Optimizing the Contract Lifecycle for a Global Beauty Brand
Inefficient contracting processes can significantly impact business operations, with up to 70% of contract obligations going unfulfilled—leading to legal, financial, and reputational risks. For our customer, a global beauty and personal care leader, manual contract management processes created delays and inefficiencies. Without a contract lifecycle management (CLM) system, the organization struggled with inconsistent templates, lack […]
[Podcast] Boosting Supply Chains with Smart Contracting
Join CloudMoyo as we delve into the key sub-verticals within the industrial sector, examining common business challenges companies in this industry encounter. Our experts explore how smart contracting can optimize business processes like Source-to-Pay (S2P) and Quote-to-Cash (Q2C), and how CloudMoyo supports these optimizations. Learn more about the business landscape of the industrial sector here […]
Optimizing Contracts After Mergers in Healthcare
The healthcare industry – including payors, providers, and pharmaceutical companies – faces the challenge of maintaining quality patient care while managing third-party vendor risks. Many seek digital transformation but often lack the expertise to implement it. On one side, patients expect cost-effective payors, quality treatment, and easy access to medications. On the other hand, suppliers […]
Global Manufacturer’s Journey to Contract Intelligence
For large manufacturing enterprises, maintaining an efficient supply chain is crucial. Issues like raw material shortages, transportation delays, inventory management hurdles, and quality control challenges can lead to operational inefficiencies and increased costs. These challenges often stem from ineffective contract management, which plays a pivotal role in maintaining strong relationships on both the buy-side and […]
Energy Management Company Successfully Transitions to Contract Intelligence
The midstream energy industry is the backbone of natural gas, Natural Gas Liquids (NGLs), and crude oil transportation, requiring seamless coordination between infrastructure and regulatory compliance. Our customer, a leading oil and gas company, faced the challenge of managing thousands of contracts – each essential to their operations. They sought a solution to streamline their […]
Boosting Industrial Supply Chains with Smart Contracting
What’s smart contracting? How can smart contracts optimize my supply chain? The Industrial sector is vast and changes quickly, driven by technological advancements since the Industrial Revolution. But as consumer expectations change, how can this sector adapt to its role in the global economy? In this Industry Perspective, CloudMoyo examines the business landscape of the […]
Connecting Real Estate Ecosystems with Contract Intelligence
The real estate industry is more than just buying and selling houses. It involves construction, brokering, suppliers, services, and business partnerships. The outlook for the industry, specifically on the commercial side, is optimistic for 2025 with companies expecting revenues to grow. With so many parties involved, many contracts are also created on both the buy-side […]










