When a leading U.S. supply-chain services provider began rapidly scaling to serve Fortune 500 clients, its after-sales systems fell behind. A legacy CRM and aging on-prem Microsoft Business Intelligence (MSBI) setup forced support agents to work blind—no real-time case updates, slow onboarding, and delayed decisions. Growth plans and a pending acquisition made the bottlenecks even more dangerous.
That’s when the company partnered with CloudMoyo to rebuild its post-sales engine. By migrating to Azure, integrating deeply with Salesforce and Five9 for real-time case handling, and unlocking self-service BI reporting, they transformed operations from sluggish to swift. Customer onboarding happened in parallel. Executives gained live visibility. Agents worked with up-to-the-minute data instead of snapshots.
The cost of slow insight was no longer theoretical. McKinsey research shows that organizations that lag in turning data into insights can miss out on 5–6% in productivity and growth gains—a gap this company could not afford while scaling enterprise-grade services.
With CloudMoyo’s help, this supply-chain firm gained the speed, resilience, and data clarity needed to support enterprise-scale growth and deliver a modern post-sales experience.
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