Truly global operations are met with many new challenges. One of the biggest among them is retaining control over key processes and maintaining a degree of standardization. Global processes need new guardians and implementers. Most global organizations have taken the route of global business services to achieve this. Key amid them is the ability to deliver systems and services to support the global workforce. Outsourcing support and services on an SLA driven, 24×7 model is a great way to achieve this.